💥HOT SALE: Take 10% OFF YOUR FIRST ORDER WITH CODE: RAINBOW10 | FREE WORLDWIDE SHIPPING
• RETURNS AND EXCHANGES
• Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to help find resolution for the issue!
• We do not do exchanges. All of our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy.
• CHANGE / CANCEL MY ORDER
• We are not able to make changes or cancellations after your order has been placed. We Apologize for any inconvenience.
• We are not able to change any shipment information after your order has been submitted.
• Orders with insufficient addresses will not be re-shipped until received back to our warehouse.
• OH NO! I WAS SHIPPED THE WRONG ITEM
• We will happily re-send the correct item, please provide your order number, email and a photo of the item you received to email@example.com
• SOMETHING WENT WRONG!
• In the unlikely event that there is an issue with the product ordered and it arrives damaged we will replace the item or you may receive store credit. Please note that the issue must be presented to us within a WEEK OF RECEIVING your order.
• ORDER / SHIPPING INFORMATION
• All orders are being processed within within 2-8 working days, and delivery can be 10-20 working days
• After your order is placed you will receive an additional shipping email with tracking information once your goods are on their way!
• Orders containing multiple items may be shipped from different warehouses or at different times, no we didn’t forget your items!
Please note that due to COVID-19 restrictions some parcels may occasionally experience unexpected delays. Please allow up to 8 weeks for late delivery. If it does not arrive, email us so we can look into the issue further!
• INTERNATIONAL SHIPPING
• All orders are being processed within 2-8 working days, and delivery can be 10-28 working days depending on the location.
• Any additional duties and taxes assessed by customs are the responsibility of the customer.
• ATTENTION CANADA! When checking your tracking you may see (ARRIVAL IN DESTINATION COUNTRY) as your last updated. If you have waited over 7 days after getting this message please check with your local postal office. Chances are, they have your package.
Please note that due to COVID-19, some parcels may occasionally experience unexpected delays. Please allow up to 8 weeks for late delivery. If it does not arrive, email us so we can look into the issue further!
• BACK-ORDERED PRODUCTS
• We occasionally have merchandise for sale that that has sold out and is being restocked. You can still order these items to reserve your favorite color or size. We'll ship it to you when supplies are replenished.
• PRODUCT INFORMATION / CARE INSTRUCTIONS
• Colors... We have done our best to display as accurately as possible the colors of the products shown on the web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
• Garments with Graphics Care To insure your garments have a long life please wash in cold water inside out on gentle and lay flat to dry. You may also refer to the individual care label located in each garment.
• Due to unique hand Tie-Dye washes, there might be slight differences in washes and or size from garment to garment.
Still have questions? Please contact us at firstname.lastname@example.org
All Things Rainbow Team