Return/Refund Policy

Return & Refund Policy

Thank you for shopping at allthingsrainbowstore.com! Your satisfaction is our priority, and we want to ensure you have a great experience with every purchase. If you’re not completely happy with your order, we offer a simple return and refund process. Please review the following guidelines:

30-Day Return Policy

You have 30 days from the delivery date to return eligible items. If 30 days have passed since you received your order, we regret that we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must be unused, unworn, and in their original condition, including all packaging, tags, and labels.

Initiating a Return

To start a return, please follow these steps:

1. Contact Customer Support: Before returning an item, reach out to our customer support team via email at support@allthingsrainbowstore.com or through our contact page.
2. Provide Details: Include the following information in your message:
   • Your order number
   • The item(s) you wish to return
   • The reason for the return
3. Wait for Authorization: Our team will review your request.

Return Shipping Fees

• No Cost: If the product is incorrect, damaged by the carrier, or defective, we’ll provide a return label or refund your return shipping costs.
• Customer Responsibility: If you ordered the wrong color or size or simply changed your mind, you will be responsible for the return shipping costs.

Refund Process

Once we receive your return and verify its eligibility, we’ll process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

To exchange an item for a different size or color, please follow the return process above and then place a new order on our website.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. We will arrange a replacement or issue a full refund, including any return shipping costs.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including lingerie, swimwear, earrings, and perishable goods.

We hope this policy clarifies our return and refund process. If you have any questions or concerns, don’t hesitate to reach out to our customer support team. Thank you for choosing allthingsrainbowstore.com—we look forward to serving you again!

Contact Information

Email: support@allthingsrainbowstore.com